Discussions are often observed by clients and a simultaneous interpretation can be helpful in some cases. This article describes how to easily connect clients and interpreters using common communication tools.
1. Invite the client and the interpreter to your Quallie project by adding them in the Users > Clients section. It’s better to assign the client role to the interpreter, so that he can see the Client<>Moderator text chat.
When the session starts, both the client and the interpreter join in and see the group in the original language. Quallie runs in a browser (e.g. Chrome), no need to install any additional software to observe the video focus group.
Quallie ideo room – the client’s view:
2. The client and the interpreter can connect with each other using a common meeting software – MS Teams, Google Hangouts, Skype, Zoom, etc. This connection is dedicated only for the interpreting. Collabito (running in the internet browser) doesn’t block the camera or the microphone, so the interpreter and the client use both audio and video for their communication. We recommend turning the video off in MS Teams and use the audio channel.
3. During the session, the client is observing the online focus group in the browser (Chrome) and he is also listening to the interpreter via MS Teams, Hangouts, Skype, Zoom. Client can mute the original voice in Quallie – by clicking the speaker icon on every participants or by muting the browser generally.
Option 1 – mute all participants in the session:
Option 2 – adjusting volume / muting the browser:
In MS Windows, right-click the speaker icon in the System tray (bottom right) and choose Open sound settings. Scroll down to the Advanced sound options and click ‘App volume and device preferences’. Adjust the volume of the internet browser according to your preference. If you don’t want to hear the original language at all, move the volume slide left to zero value.
Don’t forget to reset the volume again after the session.