Email notifications

Notifications are automated emails sent to respondents to increase their engagement. They include the digest of recent events in the project.

A notification is created individually for each respondent, because some comments are relevant to a specific respondent and some not. Respondents only receives events for activities, that are available for them at the moment of sending the notification.
Notifications include only activities that have an active status at the time of sending out.
Notifications are sent according to a defined schedule, so they can include several events. The notification is not triggered by a specific event, even created by the moderator.
We recommend not overusing notifications, so that participants don’t flag them as spam.
Bulletin board comments and diary/blog events (posts, comments) are included in notifications. Text pages, questionnaires or live chats do not create notification events.
Notifications are sent only to respondents with active status, not deactivated participants.

How to set notifications

Notifications are disabled by default in a new project. You can enable them in the project settings by switching the ‘Send email notifications’ dropdown to Yes. Then, adjust the notifications settings:

Notification events: there are several levels of event importance you can send to your respondents.
- Highest importance: comments submitted by the moderator with the ‘Anwer request’ flag.
  We recommend including these events to notifications, so the respondent know that the moderator is requesting a reaction.
- Higher importance: comments that are personally related to a recipient (comments replying to my comments or posts); Comments on my comment/post submitted by the moderator without the ‘Anwer request’ flag.
  We recommend including these events if you wish notify respondents about relevant activities in their discussions.
- Medium importance: all other comments and posts in the project, even if they are not directly involved in the discussion. It can increase group engagement, however people can be annoyed by the events that are not relevat to them personally.
  We recommend using the Medium level only in specific cases.
- Lower importance: all other events
  We do not recommend including Lower importance level events except of special cases.
- Lowest importance: likes and disliskes, other minor notifications.
From name: add your name or company, for example Alex from MyCompany.
From email: add your email. If recipients click the reply button, your email will be set as a recipient (the Reply-To address). Technically, the sender is notifications@projects.quallie.com to comply with the anti-spam filters and ensure smooth delivery.
Email subject: add the email title, for example Notification: Recent Events from …
Intro text: this text will be added as the first paragraph of the email body. You can use the {display_name} tag to personalize the greeting – it will be replaced by the respondent’s display name during the sending.
Example: Hello {display_name}, we are sending you a selection of recent events in our study.
Outro text: this text will be appended to the end of each notification. You can add additional information, contacts, or your address. We recommend adding a smart tag {here} that will be replaced with the link to respondent’s notification preferences and unsubscribe.
Example: This email was sent to you because you are participating in our research study. You can change your notification preferences or unsubscribe {here}. If you have received this message without being aware of your participation in the project, please contact us.
Frequency: time schedule for sending notification. You can add up to 14 different day/time slots combinations, for example Every day at 10:00.
The emails are being sent in smaller batches to avoid problems with anti-spam fiters, so some emails may arrive later than other.

The notification reflects the project language (the Show more link, unsubscribe link, and other phrases),